FAQS

Frequently Asked Questions (FAQ) buying Vietnam Pottery from Hoang Pottery

What is your minimum order quantity?

  • Cement, Poly, Terrazzo: 1 Pallet ( 115x115x230cm)
  • Ceramic, Terracotta, Hi Fired, Black Clay, Sand Blasted: 1 Container 20 feets

What should be the average time time for manufacturing once we place an order?

You can order pottery at any time, but our delivery time is up to your quantity and models. Normally, it takes us about 35-60 days in low season (February to September) and 60-70 days in high season (October to January). For urgent order, please feel free to let us know.

What is your payment term?

We accept following payment methods unless discussed and agreed otherwise:

FOB – FCL: Pay 40% Deposit, Pay 60% after supplied copied documents ( The Ship has left Ho Chi Minh City Port)

FOB – LCL: Pay 50% Deposit, Pay 50% after supplied copied documents ( The Ship has left Ho Chi Minh City Port)

CIF– FCL: Pay 40% Deposit, Pay 60% after the Ship has arrived destination port

CIF– LCL: Pay 50% Deposit, Pay 50% after the Ship has arrived destination port

Who will handle the shipment and delivery?

A shipping agent or a freight forwarder selected by customers. They offer all-in-one service including ocean freight from Vietnam, customs clearance, and truck delivery to customer’s door.

Upon request, we will recommend an agent with the best rate and best services that we have good experience with.

Do I need to buy insurance?

Yes, We always recommend that you have insurance cover over your shipment. To insure a container of Pottery is cheap only around 0.2% of the FOB price of the goods. Very Cheap for peace of mind.

What to do when breakage happened at the delivery?

Customers allow the breakage up to 3% of the total value of the pots.

Please take the pictures of all broken pot. We will credit all the broken value of excess of 3% to the customer and you can claim it from the insurance company too. Normally the average breakage percentage when the container delivered is less than 1%

What make You different from your competitors?

Customers allow the breakage up to 3% of the total value of the pots.
Please take the pictures of all broken pot. We will credit all the broken value of excess of 3% to the customer and you can claim it from the insurance company too. Normally the average breakage percentage when the container delivered is less than 1%

Can you manufacture customs designs?

Customers allow the breakage up to 3% of the total value of the pots.

Please take the pictures of all broken pot. We will credit all the broken value of excess of 3% to the customer and you can claim it from the insurance company too. Normally the average breakage percentage when the container delivered is less than 1%

Why choose Hoang Pottery

-Our low factory prices bring customers in. Save 30% or more.

-Our premium quality and impressive colors make customers stay. We invested in our worker skill to improve the quality of the clay pots which make smoother surfaces and vibrant colors.

-Our outstanding services help customers grow